Question 1

What is SERPI ERP and which sectors does it suit best?

Accepted Answer

SERPI is a 100% cloud-based comprehensive ERP solution designed to boost company operations in Colombia. It adapts with surgical precision to the projects, services, commercialization, and shift management sectors, offering full traceability from the first contact to the final collection.

Question 2

What are the main modules that make up the ecosystem?

Accepted Answer

The SERPI ecosystem is designed so its modules speak the same language. Pillars include Inventory Management, Electronic Payroll, Shift Roster, and Financial Accounting, all integrated into a single data architecture that eliminates information silos and manual re-processes.

Question 3

Does the system handle electronic invoicing and payroll under DIAN regulations?

Accepted Answer

Absolutely. SERPI is natively aligned with DIAN regulations. It not only allows issuing electronic invoices and payroll but also automates the validation and downloading of vendor invoices, ensuring your accounting is always up to date with current legal requirements.

Question 4

How does SERPI manage multi-asset or multi-warehouse inventory control?

Accepted Answer

We implement a unique asset master model mapped to multiple physical or virtual warehouses. This allows you to have real-time visibility of global and local stock, perform transfers between warehouses with an audit trail, and optimize your inventory levels based on real consumption and sales data.

Question 5

What is the data migration process like from our old system?

Accepted Answer

Migration is simple and structured. We have a specialized 'Import Data' sub-module that uses mass Excel templates. Our technical team supports you in mapping your starting balances, third-party masters, and inventories so the transition is smooth and without loss of integrity.

Question 6

Does the ERP include tools to generate dynamic reports or business intelligence?

Accepted Answer

Yes. SERPI includes a robust Customized Reports module that allows generating complex financial and operational analyses in seconds. All data is exportable to Excel with one click, facilitating strategic decision-making based on real-time business intelligence.

Question 7

How does SERPI guarantee the security and availability of information?

Accepted Answer

Security is our DNA. We use bank-grade password encryption, granular security profiles by roles, and an unalterable 'Audit by Actions' module. Every move in the system leaves a unique digital trail, guaranteeing that your information is integral, private, and available 24/7.

Question 8

What are the technical infrastructure requirements?

Accepted Answer

None. SERPI is 100% Cloud-native. It requires no local installations or expensive servers. You only need an internet connection and a modern browser like Chrome or Safari. Additionally, the interface is optimized to be saved as a mobile shortcut, allowing a native app-like experience on smartphones.

Question 9

How are updates handled in the face of DIAN changes?

Accepted Answer

Regulatory updates are automatic and transparent. We perform deployments every 15 days at no additional cost and without service interruptions. Furthermore, the system is flexible so users can autonomously update minimum bases annually (such as minimum wages or magnetic media limits).

Question 10

How does the user licensing model work?

Accepted Answer

Our model is based on the provisioning of internal users with advanced security profile restrictions, detailed in our operation manuals. To find out about the commercial rates and modalities adapted to your company's scale, we invite you to click 'Request Demo' so a consultant can provide personalized attention.

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